Privacy Policy

Last updated: March 2026  ·  Home Planners and Builders, BTM Layout, Bengaluru – 560068

1. Who We Are

Home Planners and Builders is an architectural design studio based at 32, 1st Floor, 1st Cross Road, 17th Main Rd, Aicobo Nagar, BTM Layout, Bengaluru – 560068, Karnataka, India. Led by Vinod Christopher. Contact: info@homeplannersandbuilders.in | +91 9886099365.

2. Information We Collect

2.1 Information You Provide

When you fill in our enquiry form or contact us directly, we collect:

• Your name and phone number
• Your email address (if provided)
• Project details: location, plot size, service type, requirements
• Any other information you voluntarily share

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data via Google Analytics 4 (GA4):

• Pages visited, time on site, and navigation flow
• Device type, browser, and operating system
• Approximate geographic location (city/region level only)
• Traffic source (e.g., Google Search, direct, referral)
• Click events on CTAs (WhatsApp button, phone link, form submit)

This data is anonymised and aggregated. We do not use it to identify you personally.

3. How We Use Your Information

• To respond to your architectural design enquiries and provide consultations
• To send you project-related communications (quotes, design drafts, BBMP documents)
• To improve our website experience based on aggregate usage patterns
• To measure the effectiveness of our marketing and content

We do not use your data for automated decision-making or profiling.

4. WhatsApp Communication

When you use our "Send via WhatsApp" form, your enquiry details are formatted and sent directly to Vinod Christopher's WhatsApp number (+91 9886099365). This communication takes place through WhatsApp's platform and is subject to WhatsApp's Privacy Policy.

5. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics 4 — website usage analytics. Google Privacy Policy
• Google Maps — map embed on our contact section. Google Privacy Policy
• Google Fonts — typography loaded from Google's servers
• WhatsApp (Meta) — enquiry form submission. WhatsApp Privacy Policy
• Unsplash — stock photography (until replaced with real project photos)

6. Data Storage & Retention

Enquiry data is stored in our WhatsApp Business conversation history and retained for as long as necessary to complete your project or respond to your query. Google Analytics data is retained for 14 months by default, as configured in our GA4 property.

We do not store credit card information or payment details on our website.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Opt out of Google Analytics tracking (use the Google Analytics Opt-out Browser Add-on)

To exercise any of these rights, contact us at info@homeplannersandbuilders.in or +91 9886099365.

8. Cookies

Our website uses cookies set by Google Analytics to measure website usage. These are non-essential, analytics-only cookies. No advertising or tracking cookies from third-party ad networks are used. By continuing to use the site, you consent to this use of cookies.

9. Children's Privacy

Our services are intended for adults (18 years and older) who are looking to build or design homes. We do not knowingly collect personal data from children under 18.

10. Changes to This Policy

We may update this privacy policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact

For any questions about this privacy policy or your data, contact:

12. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• HTTPS encryption across the entire website
• Access controls limiting who can view enquiry data
• No storage of payment card data on our servers
• Periodic review of our data handling practices

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

13. Links to Other Websites

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp, BBMP resources). This privacy policy applies only to homeplannersandbuilders.in. We have no control over, and assume no responsibility for, the content or privacy practices of any linked external sites. We encourage you to review the privacy policy of any website you visit.

14. Compliance with Indian Law

Information Technology Act, 2000 & IT (Amendment) Act, 2008

We comply with the applicable provisions of the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, governing the collection, storage, and handling of sensitive personal data in India.

Digital Personal Data Protection Act, 2023 (DPDP Act)

We are committed to aligning with India's Digital Personal Data Protection Act, 2023 as its provisions come into effect. Under this framework:

• We collect only the personal data necessary for the purposes stated in this policy
• We process your data only for lawful purposes with your consent or on legitimate grounds
• You have the right to access, correct, and erase your personal data held by us
• You have the right to nominate a person to exercise your rights in the event of your death or incapacity
• You may withdraw consent at any time by contacting us — withdrawal will not affect the lawfulness of processing before withdrawal

15. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. If you have any complaints or concerns regarding the use of your personal data, please contact:

16. Governing Law

This privacy policy shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.